You're scaling your headcount instead of your platform.
Every time volume grows and the answer is another hire, the underlying economics get a little worse. The operations team that used to handle 300 installs with ten people now...
Read MoreThe order that cost more to fix than it did to fulfil
Manual provisioning errors are rarely catastrophic on their own. A missed field, a wrong product code, a duplicate order. Each one looks manageable in isolation. It’s only when you add...
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