Your competitors are
still doing this manually.
Enabling telecom operators to
with intelligent automation
A UK based software house with over 25+ years developing technology-driven solutions for intelligent telecoms network automation.
Transform your telecom operations: achieve seamless, automated copper and fibre network builds with precision, speed and intelligence.
Top-notch data integrity and pinpoint network accuracy, slashing the chances of those pesky human errors.
With more than 25+ years of experience, our team has become a leader in automated network deployments, delivery and provisioning that require minimal human intervention .
Core features.
By automating the full provisioning lifecycle, we free your teams to focus on growth — not firefighting.
Provisioning Automation
0%Field Service Management
0%Hybrid Network Inventory
0%order accuracy
Unified Order Management
Automate the full order journey from submission to activation — eliminating manual handovers, lost jobs and delayed installations across every channel.
Fault & Incident Management
Get the right engineer to the right job at the right time. Intelligent scheduling maximises utilisation, minimises travel time and keeps SLA commitments on track.
Network Inventory
Maintain a single, real-time model of your physical and logical network — from cabinets and cables to VLANs and port assignments. One source of truth, always.
AI & ML Assisted Delivery
Machine learning identifies bottlenecks before they become failures — optimising workflow routing, predicting network demand and flagging exceptions automatically
Field Workforce Scheduling
Get the right engineer to the right job at the right time. Intelligent scheduling maximises utilisation, minimises travel time and keeps SLAs on track.
Real-Time Analytics
Track provisioning speed, fault resolution times, and engineer efficiency across every operational dimension — surfaced in real-time dashboards your whole team can act on.
The Confideo Evolve Stack
Every layer of your network. One platform .
Performance Analytics & KPI Dashboards
Turn operational data into competitive advantage. Track provisioning times, engineer efficiency, and network performance — all in one place, in real time.
Recent News & Articles
The order your billing system raised is already being built
Most operators run their billing system and their network operations platform as separate concerns. The billing system knows about customers...
Pre-cabling: The visit that makes every other visit cheaper
Two engineers. Same street. Two weeks apart. The first one arrives on a Tuesday morning with a full day blocked...
What your churn data isn't telling you
The churn report says the customer left for a better price. That’s what they told the retention agent when they...
Five things a field engineer should never have to figure out on site
Ask any field engineer what the worst part of the job is and they’ll rarely say the work itself. They’ll...
Why your SLA clock starts before the engineer leaves the exchange
Most operators think of SLA compliance as a field problem. The engineer is either on time or they aren’t. The...
The job that got rescheduled four times
This is a true story in the way that all composite stories are true: it didn’t happen to one customer,...
The 3am change that nobody documented
It’s 3:17am. An engineer has been on site for two and a half hours dealing with a major fault affecting...
Why treating OLOs like email contacts is costing you wholesale relationships
There’s a pattern of OLO management that’s so common it barely gets noticed. A withdrawal programme is announced. An email...
How a transposed serial number becomes a six-month headache
The installation went well. The customer is connected. The engineer marked the job complete, noted the ONT serial number on...
You're scaling your headcount instead of your platform.
There’s a moment in the growth of a network operator that almost everyone goes through, and almost nobody recognises while...
The order that cost more to fix than it did to fulfil
There’s an order sitting in a queue somewhere right now that was entered twice. Same customer, same address, slightly different...
The router is still in the customer's loft
It starts the same way every time. A customer calls to cancel. The service is ceased, the line is deprovisioned,...
Some friends we have made whilst working together over the last 25+ years
