Inventory in one place. Orders in another. Provisioning somewhere else. And the API that’s supposed to connect them all — maintained by a vendor who doesn’t understand your network.
The Confideo Solution Stack was built to solve exactly that problem. Products, built by the same team, on the same data model, with the same goal: to give network operators a single coherent platform that covers every layer of the delivery lifecycle — from the physical cable in the ground to the API call that activates a customer’s service.
Each product is powerful on its own. Together, they eliminate the integration headaches that drain your team’s time and introduce the errors that damage your SLAs.
The definitive source of truth for hybrid copper and fibre infrastructures. Model your entire physical and logical network — from core exchange to customer premises — in a single, real-time system.
- Unified hybrid network modelling — copper, fibre, DOCSIS and fixed wireless in one platform
- Physical inventory: cabinets, cables, ducts, splitters, ports and premises tracked to the metre
- Logical inventory: VLANs, IP assignments, ONT registrations and service configurations
- Geospatial mapping with GIS integration — what's in the system matches what's in the ground
- Capacity planning dashboards show utilisation before you run out of headroom
- Feeds live data to OSS, Bridge Server and your connected BSS — no manual reconciliation
The single pane of glass for your entire network delivery and management lifecycle. Unified order management, fault handling, field workforce scheduling, and real-time reporting — from one screen.
- Unified order management across every channel — web portal, API, CRM, field app — with zero handoffs
- Fault and incident management with automated triage, SLA-aware escalation and engineer dispatch
- AI-powered field workforce scheduling maximises utilisation and keeps SLA commitments on track
- Real-time dashboards across provisioning speed, fault resolution and engineer efficiency
The intelligent provisioning engine that bridges your business systems and your network — activating services at the speed your customers expect, across any technology, any vendor.
- Adaptive workflow orchestration — define, deploy and modify provisioning workflows without code
- Native support for FTTH, FTTC, DOCSIS, mobile core and fixed wireless access in one platform
- Intelligent error recovery diagnoses failures and attempts automated remediation before escalating
- Full audit trail from order receipt to activation — every API call, every decision, every outcome logged
- Northbound and southbound SOAP and REST APIs connect to your existing BSS/OSS stack seamlessly
The intelligent provisioning engine that bridges your business systems and your network — activating services at the speed your customers expect, across any technology, any vendor.
- Real-time hardware telemetry combined with logical service mapping for surgical root-cause analysis
- Automated impact assessment — know instantly how many customers and services are affected
- SLA-aware escalation with priority routing to the right NOC team or field engineer
- Closed-loop verification confirms the "Success" state before the ticket closes
he Confideo OLO Portal is a dedicated, self-service gateway built specifically for your wholesale operator relationships. Other Licensed Operators — ISPs, MVNOs, resellers, and infrastructure partners — get their own branded interface to browse your product catalogue, place and track orders, report faults and manage their own customer base, all without touching your internal systems or tying up your team.
- Branded Self-Service Portal
- Product Catalogue Management
- Real-Time Order Tracking
- Fault Reporting & Management
- Service & Usage Analytics
The intelligent provisioning engine that bridges your business systems and your network — activating services at the speed your customers expect, across any technology, any vendor.
- Real-time hardware telemetry combined with logical service mapping for surgical root-cause analysis
- Automated impact assessment — know instantly how many customers and services are affected
- SLA-aware escalation with priority routing to the right NOC team or field engineer
- Closed-loop verification confirms the "Success" state before the ticket closes
The Confideo Software Stack is deployed by telecoms operators across fixed, mobile and hybrid environments. Talk to our team about which products fit your architecture and what a deployment looks like for your operation.
Order Arrives
A REST or SOAP call from your CRM, portal, or partner system enters via the API layer
Order Managed
OSS validates against inventory, creates the job, assigns priority, and triggers the provisioning workflow
Network Queried
Bridge Server reads live inventory to find the right port, VLAN, and service configuration
Service Activated
Bridge Server configures the network element, confirms activation, and closes the order loop back through OSS
Designed from the ground up to work together, sharing data, driving workflows, and keeping your entire operation in sync.