The order that cost more to fix than it did to fulfil
Manual provisioning errors are rarely catastrophic on their own. A missed field, a wrong product code, a duplicate order. Each one looks manageable in isolation. It’s only when you add...
Read MoreThe router is still in the customer's loft
When a customer leaves, the leased equipment leaves with them. Not intentionally — they just forget. And if your termination workflow doesn’t automatically trigger a returns process the moment the...
Read MoreThe engineer turned up. There was no copper.
It happens on every copper withdrawal programme that isn’t managed properly. A sales order gets raised against a migrated address, an engineer is dispatched and they arrive to find nothing...
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