An AI/ML-powered scheduling engine designed to maximise the efficiency of your mobile workforce. By continuously optimising routes and balancing workloads, our platform ensures your team spends less time on the road and more time delivering service – all while maintaining complete data integrity.
Automatically distribute work fairly while respecting the unique constraints of your workforce.
Maximised Utilisation: Increase team utilisation by 15–25% through capacity-aware assignment.
Right Skills, Right Place: Match engineers to jobs based on specific skill requirements and designated geographic areas.
Overflow Handling: Intelligently manage capacity when primary areas are exceeded through geographic consolidation scoring.
Leveraging the power of the Google Directions API and intelligent clustering algorithms, we minimise travel time and fuel costs across your entire fleet.
Significant Savings: Reduce travel time by up to 35%.
Precision: Real-time distance matrix calculations and dynamic route re-sequencing ensure your routes are always accurate.
SMS Gateway: Keep your customer advised of changes to appointments due to engineers running late or arriving early.
Designed for reliability and seamless integration into your current ecosystem.
Standardised Integration: Connect with existing systems via standard REST endpoints.
Live Activity Dashboard: Monitor progress in real-time with second-by-second timers, SLA breach alerts, and performance analytics.
Enterprise Security: Protect your data with role-based access control and comprehensive audit logging.
The ideal solution for any operation with 10+ field engineers handling 100+ daily appointments across multiple job types.
Telecoms & ISPs: Optimise fibre installations and equipment upgrades across large geographic areas.
Utilities & Energy: Schedule meter readings, maintenance work and emergency repairs efficiently. Balance routine work with urgent call-outs while minimising travel between sites.
Home Services: Coordinate plumbing and electrical teams to ensure the right technician arrives with the right tools for same-day service.
Configure complex business rules that the scheduler respects while still finding optimal solutions. Time window enforcement, job type restrictions, engineer skill requirements and priority-based scheduling.
Engineers work in their designated areas with intelligent overflow handling when capacity is exceeded. Primary area prioritisation, multi-area engineer support, geographic consolidation scoring and cross-area optimisation.
While Bridge Server is powerful as a standalone engine, it reaches its full potential when integrated into the Confideo Ecosystem:
Northbound: Connects to Confideo OSS (The Single Glass Panel) to receive orders and report progress.
Inventory: Syncs with copper and fibre lineplant to ensure resource availability before a workflow begins.
Execution: Leverages our Generic Activation Interface for real-time communication with southbound hardware.