Our AI/ML-assisted modules that detect problems before customers notice, schedule engineers with mathematical precision and price civil works jobs in under 60 seconds — without anyone leaving their desk.
Every telecoms operator automates something. The ones pulling ahead are using AI to make decisions — not just execute them. They’re detecting faults before customers call. Dispatching engineers before jobs are logged. Pricing civil works before anyone goes on-site.
That’s what the Confideo AI Assisted Feature set does. Three modules, built on two decades of telecoms operations knowledge, working together inside the Confideo OSS ecosystem.
Each module solves a distinct operational challenge. Together, they close the loop from detection through resolution.
Turn network outages into opportunities for operational excellence. Detect, diagnose, and resolve faults before your customers ever pick up the phone.
- Real-time hardware telemetry combined with logical service mapping for surgical root-cause analysis
- Automated impact assessment — know instantly how many customers and services are affected
- SLA-aware escalation with priority routing to the right NOC team or field engineer
- Closed-loop verification confirms the "Success" state before the ticket closes
Transform your field operations with AI/ML-powered scheduling that continuously optimises routes, balances workloads, and maximises the efficiency of every engineer on your books.
- Real-time hardware telemetry combined with logical service mapping for surgical root-cause analysis
- Automated impact assessment — know instantly how many customers and services are affected
- SLA-aware escalation with priority routing to the right NOC team or field engineer
- Closed-loop verification confirms the "Success" state before the ticket closes
Satellite-powered site survey and cost estimation for last-mile civil works — without leaving your desk. From address entry to print-ready PDF quote in under 60 seconds.
- Real-time hardware telemetry combined with logical service mapping for surgical root-cause analysis
- Automated impact assessment — know instantly how many customers and services are affected
- SLA-aware escalation with priority routing to the right NOC team or field engineer
- Closed-loop verification confirms the "Success" state before the ticket closes
Migrating from copper to fibre is one of the most operationally complex programmes a network operator undertakes. It’s not a single switch-over — it’s a rolling, multi-year programme of equipment decommissioning, address migrations and service transitions that touches every layer of your OSS, your sales systems and your field operations simultaneously.
Each module solves a specific problem. But they’re most powerful when they’re working together — sharing the same network data, the same engineer records and the same job context.
Every telecoms operator automates something. The ones pulling ahead are using AI to make decisions — not just execute them.