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14 August 2025

The order that cost more to fix than it did to fulfil

Manual provisioning errors are rarely catastrophic on their own. A missed field,...

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6 May 2025

The router is still in the customer's loft

When a customer leaves, the leased equipment leaves with them. Not intentionally...

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5 July 2024

The engineer turned up. There was no copper.

It happens on every copper withdrawal programme that isn’t managed properly. A...

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