From the moment a sales agent places an order to the second a field engineer activates a port, Confideo OSS keeps your data synchronised, your workflows automated and your teams aligned. No more chasing updates across disconnected systems. No more “lost” orders. No more guesswork.
Built for network operators who need to move fast without breaking things, Confideo OSS scales from a single-region ISP to a multi-technology national operator — without changing platforms as you grow.
Confideo OSS maintains a unified, real-time model of your physical and logical network — from fibre ducting in the ground to the VLAN assigned to a customer’s ONT. Every asset is tracked, every connection is mapped, and every change is recorded.
No more reconciling spreadsheets with your NMS. No more engineers arriving on-site to discover the record doesn’t match reality. What’s in the system is what’s in the ground.
Eliminate manual handovers and “lost” orders. Confideo OSS automates the journey from lead to live service.
Multi-Channel Consistency: Whether an order originates in a call center, an online portal, or via a field engineer, the experience and data remain consistent.
Rapid ROI: Optimised for swift implementation, the platform is browser-based and accessible via desktop, tablet, or mobile – meaning your team is productive from day one, anywhere.
Maintain a “Gold Standard” record of your network assets. Confideo OSS doesn’t just track data; it maps the relationship between your physical plant and your logical services.
End-to-End Tracking: Support for both mobile and fixed network assets, including customer premises equipment (CPE) like DSL modems and mesh routers.
Network Discovery: Provide planners with detailed reports and real-time visibility into resource availability, ensuring you never sell a service you can’t deliver.
Empower your technical teams with real-time data and automated logic.
Real-Time Fault Resolution: Field engineers can manage and resolve network service faults in the field, reducing “Mean Time to Repair” (MTTR) and boosting customer satisfaction.
Hybrid Workflow Engine: Like the Bridge Server, Confideo OSS utilises a built-in engine to blend automated tasks with manual steps, ensuring customer commitments are honoured through automated escalations and prioritisation.
Enterprise Security: Role-based access control (RBAC), encrypted passwords, and configurable expiration policies ensure your customer and network data remain protected.
Browser-Based Agility: No complex client-side installations. Deploy internally or externally with a responsive design that works on any device.
Seamless Ecosystem Integration: Designed to work in perfect harmony with Confideo Bridge Server for orchestration and TNAPS Line Plant for deep physical inventory.
Confideo OSS is designed to integrate with your existing stack — not replace it. SOAP and REST APIs connect to your BSS, NMS, and vendor elements out of the box.
While Bridge Server is powerful as a standalone engine, it reaches its full potential when integrated into the Confideo Ecosystem:
Northbound: Connects to Confideo OSS (The Single Glass Panel) to receive orders and report progress.
Inventory: Syncs with copper and fibre lineplant to ensure resource availability before a workflow begins.
Execution: Leverages our Generic Activation Interface for real-time communication with southbound hardware.