OSS
Empowering Network Inventory, Order, and Fault Management in the Field
Confideo OSS delivers a robust, integrated platform for telecom operators, enabling seamless management across the entire customer provisioning lifecycle. Designed for technical engineers, sales teams, and customer service staff, Confideo OSS simplifies processes from order placement to network routing and element activation, enhancing operational efficiency at every step.
As a comprehensive order management and service fulfillment solution for fixed, mobile, and converged services, Confideo OSS elevates the customer experience with detailed reporting and consistent service across all channels, including call centres, field engineers, and online portals. The platform’s automated workflows streamline operations, boosting productivity and customer satisfaction.
Optimised for swift implementation, Confideo OSS ensures rapid ROI. This browser-based application can be deployed internally or externally on desktops, tablets, and mobile devices, offering key functionalities including:
- Network Service Orders: Efficiently manage and process service orders created in TNAPS Line Plant or integrated with third-party CRM solutions via Confideo Bridge Server.
- Network Service Faults: Field engineers can manage and resolve network service faults in real-time, enabling faster issue resolution and improved customer satisfaction.
- Network Discovery: Planners access detailed reporting and analytics on copper and fiber networks, with graphical views of spares, usage, capacity, and faults.
- Document Storage: Store and distribute essential documents for field engineers, accessible on mobile and tablet devices.
- Logical and Physical Network Inventory Management
- Service Level Management and Asset Tracking
- 360º Network View: Access a comprehensive summary of all network information related to customer routing.
Through interfaces with Confideo TNAPS Line Plant, Confideo OSS provides a 360º view of network information, supporting detailed access to individual items and provisioning actions like service activation, termination, and fault resolution. This single-entry point for network routing management brings all relevant data together for office and field staff alike.
Secure Access and Rights Management
Confideo OSS offers advanced user and access control features, configuring access based on job roles, with varying permission levels per screen or function. Encrypted passwords and configurable password expirations ensure top-tier security, protecting customer data from unauthorized access.
Workflow Management for Seamless Operations
With a built-in workflow engine, Confideo OSS ensures customer commitments are honored, reducing errors and enhancing reliability. The system manages essential business processes, including provisioning and order management, with flexible workflows that blend automated actions and manual steps. Processes launch within minutes, and prioritization and escalation management keep teams aligned with service goals.
Integrated Physical Inventory
Confideo OSS supports physical inventory management for both mobile and fixed network assets, including customer equipment like DSL modems, ensuring all resources are efficiently tracked and managed.
Network inventory, order and fault management out in the field
