Our comprehensive support and maintenance services ensure you enjoy smooth and successful operations.
Confideo have over 10 years’ experience in supporting our software for customers all around the world. Our support staff are based in UK but we offer 24 x 7 support of the highest level, and support requests can be logged via email, phone or online channels at any time.
Our support and maintenance services are based on standard offerings which can be tailored to the specific needs of customers on a case-by-case basis. These offerings normally cover second & third line support for our products.
Customers can gain advice and guidance on the day-to-day use of our products through direct access to software support specialists providing expertise on product configuration, defect correction and new software releases.
For customers whose business needs require specific service levels or additional support services, Confideo can agree individual Service Level Agreements with options including:
- Enhanced response times
- Onsite support on an emergency, or a regular basis
- Software upgrades option – inclusive support contract covering the supply of all product upgrades